Frequently Asked Questions (FAQs)
1. How long does delivery take?
Orders are processed within 1–2 business days. Delivery usually takes 3–5 business days. Total delivery time is approximately 4–7 business days.
2. Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States.
3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your delivery.
4. What payment methods do you accept?
We accept secure payments via Stripe, including Visa, Mastercard, American Express, and Discover cards.
5. Can I return or exchange an item?
Yes, you can return eligible items within 30 days of delivery. Items must be unused, with original packaging and tags attached.
6. How do I request a refund?
To request a refund, please contact our support team with your order details. Once approved, refunds are processed within 5–7 business days.
7. What should I do if I receive a damaged or wrong item?
Please contact us within 48 hours of delivery with photos of the item. We will resolve the issue as quickly as possible.
8. Can I cancel my order?
Orders can be canceled within 24 hours of purchase. After that, orders may already be processed and cannot be canceled.
9. Do you ship internationally?
Currently, we only ship within the United States.
10. How can I contact customer support?
You can contact us anytime using the details below:
Sher’s Clothing
11663 W Bell Rd, Surprise, AZ 85378, United States
Email: support@shersclothing.shop
Phone: +1 623-876-9727
Our support team typically responds within 24 hours.
