Return & Refund Policy

At Sher’s Clothing, we are committed to providing a reliable and transparent shopping experience for all customers. Please review our Return & Refund Policy carefully before placing an order.

Return Window

Customers may request a return within 30 days of the delivery date. The return period begins once the order is marked as delivered by the shipping carrier.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

• Item must be unused, unworn, and unwashed
• Original packaging must be included
• All tags and labels must remain attached
• Item must be returned in original condition

Returns that do not meet these conditions may not be approved.

Accepted Returns

Sher’s Clothing accepts returns for both:

• Defective products
• Non-defective products

We also accept product exchanges when applicable and subject to product availability.

Refund Information

After receiving and inspecting the returned item, we will notify you regarding the approval status of your refund.

If approved:

• Refunds are processed within 7 business days
• Refunds are issued to the original payment method used during checkout
• Processing times may vary depending on your financial institution or payment provider

Original shipping charges are generally non-refundable unless the return is caused by our error.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number
• Photos of the item received
• A brief description of the issue

Depending on the situation, Sher’s Clothing may provide:

• A replacement item
• A full refund
• An exchange

Sher’s Clothing will cover return shipping costs for damaged, defective, or incorrect items.

Return Process

To start a return request, customers must contact our support team by email.

Please provide:

• Full name
• Order number
• Reason for return

After approval, return instructions will be sent via email.

Returns sent without authorization may not be accepted.

Return Shipping

• Customers are responsible for return shipping costs for standard non-defective returns
• Sher’s Clothing covers return shipping costs for defective, damaged, or incorrect items

We recommend using a trackable shipping service for all return shipments.

Non-Returnable Items

The following items are not eligible for return or refund:

• Final sale or clearance items
• Personalized or custom-made items
• Used or washed items
• Items damaged after delivery due to customer misuse
• Hygiene-related items and accessories

Order Cancellation Policy

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, cancellation requests may no longer be accepted.

Contact Information

If you have any questions regarding this policy, please contact us:

Business Name: Sher’s Clothing
Address: 11663 W Bell Rd, Surprise, AZ 85378, United States
Phone: +1 623-876-9727
Email: support@shersclothing.shop